Privacy policy

Last updated 04 February 2024

 

Our contact details

Flower Mill Ltd
22 Larne Road
Carrickfergus
BT38 7DX

Phone: 07999 356 762

Email: sam@flowermill.co.uk

We collect and process the following information when you book via our website:

    • Email, name, address, phone number
    • We also undertake an adult only (18+) guest verification process requiring a government photo ID.
    • Stripe, our payment gateway will process the payment for your booking. You can view the Stripe Privacy Policy on their website.

By completing the booking form on the website, the personal information provided by you, is used to confirm your booking with us and also to confirm your identity. 

We also receive personal information indirectly, from the following Stripe, the payment gateway that processes your payment.

We may use the information that you have provided to offer discounts on future bookings. You may unsubscribe from these offers at any time.

We do not share your information with third-parties or individuals.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. We have a contractual obligation.
  2. We have a legal obligation.
  3. We need it to carry out the service request by you.
  4. We have a legitimate interest.

Your information is securely stored. We delete the photo ID documents you provide after check-out. If you unsubscribe from our email contact list we will remove your personal information from that list within 24 hours.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by emailing sam@flowermill.co.uk if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at Flower Mill Ltd, 22 Larne Road, Carrickfergus, BT38 7DX.

You can also complain to the ICO directly if you are unhappy with how we have used your data. 

The ICO’s address is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF